Shipping Policy
Shipping Methods and Options
We ship orders to the continental United States via freight and UPS depending on the product type. In addition to shipping time, please allow 1-2 business days for us to process your order and 2-5 business days for delivery time.
Shipping charges will be calculated at the time of check out. For large products where freight is required, we will contact you after purchase with a shipping quote.
Please be sure to provide a valid and accurate shipping address. There will be a 15% restocking fee on all shipment refusals.
International Orders
International shipping costs may vary. Please contact us at (978) 772-0576 or Click sales@maxantindustries.com to place your order by email.
Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.
Shipping to a P.O. Box or APO, FOP Address
Maxant Industries cannot ship to P.O. Boxes, APO or FPO addresses at this time due to limitations. We require a street address for all deliveries. Please be sure to enter a complete shipping address for all online orders.
Return Policy
Returns for Online Purchases
We want you to be satisfied with your order from Maxant Industries. If you are not totally pleased with your purchase, you may call us within 14 days of receiving your merchandise to request a Return Merchandise Authorization (RMA) number. Upon receipt of an authorized return, we will issue a refund, credit or exchange of your choice.
Maxant Industries does not reimburse the cost of return shipping unless the product shipped was our error or was defective.
A 15% restocking fee will apply in the following situations:
- Products returned with no defects or not due to our error
- Products returned without an RMA
- Products returned due to refused shipments at invalid or incorrect addresses
Please email us at sales@maxantindustries.com or contact us at (978) 772-0576 and we will help facilitate returns or exchanges.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail sales@maxantindustries.com or via telephone at (978) 772-0576.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at (978) 772-0576 within four hours of placing your order to cancel it free of any charges. Don’t worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
Special Orders
We accept special orders, prepaid only. Prices charged will be those in effect when the items are received in our warehouse. Shipping is charged by weight, plus insurance and handling.
There are no returns or refusals for special orders.
Warranty Repairs
Please Note: The customer is responsibly for any shipping charges for items being sent back to us for warranty repair. Maxant will cover the repair and the shipping back to the customer.